No, making an account is optional. When you are checking-out through the shopping cart, you will be asked whether you want to make an account or purchase as a guest.

Making an account simply means you can see previous purchases next time once you log in. 

Order confirmations are automatic. Once you have paid for your order, the system generates an invoice and emails it to you. Your tracking details are emailed once the goods have been shipped. If you haven’t received them, they may have gone to your junk folder in your email program, or possibly there was a typo in the email address that you entered into the order.

Yes! It will be our pleasure to help you with any sized order.

In most cases, we can’t provide you with specialist plant variety information or requirements. We can most likely provide generic information that is probably already available to you with a bit of ‘google’ research. Check our BLOG page for tips and advice on ‘Plant Container selection’, 'Banana Fruit bagging tips’, etc.

Yes we can, however it will be the same invoice as the one automatically sent to you in the order confirmation after your purchase. If you didn’t receive that email, it may be in your junk folder or the email was rejected.

All of our orders sent to NZ are sent via Australia Post EXPRESS SHIPPING. 

Australia Post then passes it onto NZ Post to complete the delivery.

Times are almost always between 3 and 6 days, but exact delivery times are a bit of a guess as we have no control over the Postal service side of things.

A squat pot or bag is usually shorter than a standard. If it is a bag, and measured by litres, the squat will also be wider than the standard so that the volume remains the same. Pots however are measured by diameter across the top (which will stay the same for both squat and standard) and so will just vary in height and volume.

Keep checking the tracking number we provide you to find out the status of your delivery.